Shipping & Delivery Policy

Digital Delivery Service

Dlyn provides digital services exclusively. We do not ship physical products. Your order will be delivered electronically to your registered email address.

Delivery Timeline

What You Receive

Upon completion, you will receive:

• Native application files for your selected platform(s)
• Complete source code documentation
• App store submission guide
• Lifetime access to your app files
• Technical support documentation
• Publishing guidelines and best practices

Delivery Method

Your app files will be delivered via:

• Email attachment with download links to your registered email address
• Secure cloud storage link for large file packages
• Direct download access through our platform

Email Delivery Requirements

To ensure successful delivery:

• Provide an accurate and active email address during checkout
• Check your spam/junk folder if you don't receive the delivery email within 24 hours
• Ensure your email inbox has sufficient storage space
• Whitelist contact@dlynstudio.com to prevent delivery emails from being filtered

Download Links

Download links provided will be active for a minimum of 30 days from the delivery date. We recommend downloading your app files immediately upon receipt and creating your own backups for long-term storage.

File Storage & Access

After successful delivery:

• You have permanent ownership of your app files
• You can download and store files indefinitely
• You receive lifetime access to your purchased application
• You can use the app files to submit to app stores multiple times

Delayed Delivery

In rare cases where delivery may be delayed beyond 24 hours:

• We will notify you immediately via email of the delay
• We provide updates on the status of your app development
• We ensure delivery within 48 hours at the latest
• We offer extended technical support if needed

If you do not receive your app within 48 hours of order placement, contact us immediately at contact@dlynstudio.com.

Delivery Failures

If we are unable to deliver your app due to:

• Incorrect or inactive email address provided
• Email server rejections or blocklists
• Your email provider blocking our delivery

We will attempt delivery through alternative methods. Contact us at contact@dlynstudio.com to arrange an alternative delivery method.

Technical Support

Our support team is available to assist with:

• Re-sending your app files if needed
• Answering questions about using your files
• Providing app store submission support
• Troubleshooting delivery issues

Contact Us

If you have any questions or issues regarding delivery: