Refund & Cancellation Policy
Last updated: January 2025
Our Policy
Important Notice:
Dlyn does not offer refunds or cancellations once an order has been placed and development has begun. All sales are final.
Why No Refunds?
Our service operates on a rapid 24-hour turnaround model. Once you submit your order, we immediately begin working on your app. This swift service model means:
- Development begins immediately after payment confirmation
- Resources are allocated to your project right away
- Our team is committed to delivering your app within 24 hours
- Refunds are not possible once work has commenced
Exceptional Circumstances
While we maintain a strict no-refund policy, there are rare circumstances where we may consider exceptions:
- We fail to deliver a functional app within 48 hours due to our fault
- The app is completely non-functional or unusable
- Technical issues prevent app store submission
Refund requests for exceptional circumstances must be submitted within 7 days of order placement with supporting documentation and evidence.
Order Cancellation
Orders cannot be cancelled once payment has been processed. This is because:
- Development begins immediately upon payment confirmation
- We begin allocating resources and working on your specific requirements
- Stopping development partway through would result in wasted resources
If you need to modify your order details before work begins, contact us immediately at contact@dlynstudio.com. We may be able to accommodate changes if reached within minutes of your purchase.
What You Get
When you purchase a Dlyn app conversion, you receive:
- Native app files for your chosen platform(s)
- Full intellectual property rights to the generated app
- Publishing guidelines and support documentation
- 24-hour technical support for app store submission
- Lifetime access to your app files
Before You Order
Please ensure you understand our terms before placing an order:
- Review our pricing page and service details carefully
- Ensure your website is ready for conversion
- Verify all information in the order form is accurate
- Understand that all sales are final and non-refundable
Payment Methods
We accept secure payment methods. All transactions are processed securely and immediately upon payment confirmation, development begins on your app.
Questions or Concerns?
If you have any questions about our refund and cancellation policy before placing an order, please don't hesitate to contact us:
Contact Dlyn Support
Email: contact@dlynstudio.com
We're happy to answer any questions and clarify our policies before you commit to an order.
By placing an order with Dlyn, you acknowledge that you have read and understood this refund and cancellation policy, and you agree to our terms.